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Which method of payment are accepted?

We accept all payment methods which available in UK

What information is needed for payment?

We never store any of your payment information, it's process by payment gateway.

Could I exchange it or send it back?

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Do you allow exchanges?

Yes, we allow exchanges.

Are there any special offers or price reductions?

If you sign-up our newsletter we email you when special offers will be available.

How can we avail offers?

We send coupon code to our customers, who signed-up our newsletter, on special occasions.

How do I connect to your customer care service?

During business hours, you can reach our customer service team by email, or live chat. We are presently to answer any questions or address any issues you may possess. Or just have access to our contact page fill the form to reach us.

How can I contact your customer support department?

By email, live chat and contact form.

How can I follow up on my order?

You can follow-up your order by reference number given at the time of order or contact us.

Can I cancel my order?

Yes, We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).
We also do not accept returns for hazardous materials, flammable
liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

How can I get my money back?

We will notify you once we’ve received and inspected your return, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

What are the shipping costs if I want to return something?

Shipping cost will not be refund, we'll refund your money after deducting shipping cost.

What are the shipping charges?

Standard (2-5) working days - £9.99, Express delivery (1-3) working days £18.99

 Do you provide shipping to other countries?

No, we sell our products only within United Kingdom.

Privacy Policy

You can check our Privacy Policy at https://vanshelves.co.uk/policies/privacy-policy

Terms & Conditions

You can check our Terms & Conditions at https://vanshelves.co.uk/policies/terms-of-service

Share Your Experience

We’d love to hear from you! Whether it’s your first purchase or you’re a returning customer, leave us feedback and help others discover the quality and service you can count on.

How can I leave my review?

You can review us on our product page or Google