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OVERVIEW
This website is operated by Dingo Ltd, trading as CNC Work and Van Shelves. Throughout the Site, the terms “we”, “us”, “our” and “Van Shelves” refer to Dingo Ltd.
We provide this website, including all information, products, tools and services available through it, subject to your acceptance of these Terms of Service (“Terms”).
By visiting our website and/or purchasing a product from us, you agree to be bound by these Terms, together with any additional policies referred to on the Site, including our Returns & Refund Policy and Privacy Policy.
These Terms apply to all users of the Site, including visitors, customers, businesses and other users.
Please read these Terms carefully before using our website or placing an order.
Nothing in these Terms affects any statutory rights you may have under applicable consumer law.
Our online store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services.
SECTION 1 – ONLINE STORE TERMS
By using this Site, you confirm that you are legally capable of entering into a binding agreement.
You must not use our products, website or services for any unlawful or unauthorised purpose.
You must not use the Site in any way that could damage, disable, overburden or interfere with its operation.
You must not transmit viruses, malicious code or any other harmful material.
A serious breach of these Terms may result in your access to the Site or our services being suspended or terminated.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse or cancel an order where we have a legitimate reason to do so, including suspected fraud, pricing errors, stock issues, incorrect vehicle information or misuse of our services.
Any refusal or cancellation will be subject to applicable consumer law.
You agree not to reproduce, copy, duplicate, sell, resell or exploit any part of the Site or our services without our prior written permission.
Headings are included for convenience only and do not affect the interpretation of these Terms.
SECTION 3 – PRODUCT INFORMATION AND WEBSITE ACCURACY
We make reasonable efforts to ensure that product descriptions, vehicle compatibility information, dimensions, photographs, specifications, prices and other information shown on the Site are accurate and up to date.
However, minor errors, omissions or differences may occasionally occur.
Product photographs are provided for illustration purposes. Colour, grain, finish and appearance may vary slightly due to differences in materials, manufacturing batches, lighting and screen settings.
Nothing in this section affects your statutory rights where goods are faulty, incorrectly supplied or not as described.
We reserve the right to correct errors or update information on the Site where necessary.
SECTION 4 – PRICES AND CHANGES
Prices displayed on the Site may change without prior notice.
The price applicable to your order will normally be the price shown when your order is placed, subject to any obvious pricing or technical error.
Delivery charges, where applicable, will be shown during checkout or otherwise agreed with you before payment.
We reserve the right to modify, suspend or discontinue products or services at any time.
Nothing in this section affects orders that have already formed a binding contract unless otherwise permitted by law.
SECTION 5 – PRODUCTS, VEHICLE FITMENT AND SPECIFICATIONS
Our van racking, ply lining, flooring, wheel arch boxes and related products are designed for the vehicle models and configurations stated in the relevant product description.
Vehicles may differ due to model year, wheelbase, body style, drive configuration, factory options, existing ply lining or flooring, bulkheads, aftermarket accessories, previous alterations, repairs or manufacturing tolerances.
It is the customer's responsibility to select the correct vehicle model, wheelbase, body style and configuration when placing an order.
If you are unsure which product is suitable for your vehicle, please contact us before ordering.
We may request photographs, measurements, registration details or other vehicle information to help confirm compatibility.
SECTION 6 – FITMENT AND INSTALLATION
Unless expressly stated otherwise, our products are supplied for self-installation or installation by a competent third party.
Some products may require assembly, drilling, screwing, trimming, sealing or other installation work.
Before cutting, drilling, trimming, modifying or permanently installing any product, you should first position and test-fit the components to confirm that they are correct for your vehicle.
If something does not appear to fit correctly, please stop installation and contact us before making any alterations.
We recommend following any installation instructions supplied with the product and using suitable fixings for the vehicle and intended load.
The customer or installer is responsible for ensuring that the finished installation is secure and suitable for its intended use.
SECTION 7 – FITMENT ISSUES, REPLACEMENT PARTS AND INSTALLATION TIME
While we take reasonable care to manufacture and supply the correct components, occasional fitment issues may arise because of vehicle variations, manufacturing tolerances or an incorrect or defective component.
If you believe that a component supplied by us does not fit correctly, please contact us before cutting, drilling, modifying or permanently installing it.
Where we confirm that an incorrect, defective or unsuitable component has been supplied by us, we will, where appropriate, provide a replacement component at no additional cost.
To the fullest extent permitted by law, we do not normally reimburse third-party labour charges, installation costs, removal costs, vehicle downtime, lost working time, loss of earnings or other consequential costs unless we have agreed to those costs in writing beforehand.
Nothing in this section excludes or limits any rights or remedies that cannot legally be excluded.
SECTION 8 – CUT, DRILLED OR MODIFIED PRODUCTS
Products that have been cut, drilled, trimmed, painted, altered, modified or permanently installed may not be eligible for a change-of-mind return.
For this reason, you should always test-fit the product before making permanent alterations.
If you believe there is a manufacturing or fitment problem, please contact us before modifying the product.
This restriction does not remove any statutory rights you may have where goods are faulty, incorrectly supplied, not as described or otherwise do not conform to the contract.
SECTION 9 – CUSTOM AND MADE-TO-ORDER PRODUCTS
Some products may be manufactured, modified or produced specifically for a customer's requirements.
Where a product is made to your specification, personalised or clearly customised for you, your normal right to cancel a distance-sale order may not apply.
This does not affect your statutory rights if the product is faulty, incorrectly manufactured or not as described.
Customers are responsible for checking any dimensions, vehicle information, drawings or specifications they provide to us before manufacture begins.
SECTION 10 – ORDERS AND PAYMENT
All orders are subject to acceptance and availability.
We reserve the right to refuse or cancel an order before dispatch where there is a legitimate reason, including product unavailability, an obvious pricing error, incorrect vehicle information, suspected fraud or circumstances that prevent us from reasonably fulfilling the order.
If we cancel an order after payment has been taken, we will refund the relevant amount using the original payment method.
You agree to provide accurate and complete billing, delivery and contact information when placing an order.
SECTION 11 – DELIVERY
Estimated manufacturing and delivery times are provided in good faith but are not guaranteed unless expressly agreed in writing.
Delivery times may be affected by courier delays, weather, stock availability, manufacturing issues or circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate delivery address.
If delivery fails because incorrect information has been provided, additional delivery charges may apply.
Please inspect your order as soon as reasonably possible after delivery and notify us promptly if anything is missing, damaged or incorrect.
SECTION 12 – DAMAGED, FAULTY OR INCORRECT GOODS
If your order arrives damaged, defective, incomplete or incorrect, please contact us as soon as possible at:
Where possible, please include your order number, photographs and a description of the issue.
We will assess the issue and provide an appropriate remedy, which may include replacement parts, repair, replacement of the product or a refund, depending on the circumstances and your applicable legal rights.
Nothing in these Terms affects your statutory rights.
SECTION 13 – RETURNS AND CANCELLATIONS
Returns are subject to our Returns & Refund Policy.
Where you have a statutory right to cancel an online order, you must notify us within the applicable cancellation period.
Unless the goods are faulty, damaged, incorrectly supplied or otherwise agreed by us, the customer may be responsible for the cost of returning the goods.
Products should be returned with reasonable care.
Where permitted by law, we may make an appropriate deduction from a refund if the value of the goods has been reduced by handling beyond what would reasonably be necessary to inspect them.
Custom-made and personalised products may be excluded from change-of-mind cancellation rights where permitted by law.
SECTION 14 – OPTIONAL AND THIRD-PARTY TOOLS
We may provide access to tools, services or integrations operated by third parties.
We do not control these third-party services and cannot guarantee their continued availability, accuracy or performance.
Your use of third-party tools may also be subject to the relevant third party's own terms and privacy policies.
SECTION 15 – THIRD-PARTY LINKS
The Site may contain links to third-party websites.
These links are provided for convenience and do not necessarily mean that we endorse the third party, its products or its services.
We are not responsible for the content, availability or practices of third-party websites.
You should review the relevant terms and privacy policies before purchasing from or providing information to a third-party website.
SECTION 16 – REVIEWS, COMMENTS AND SUBMISSIONS
If you submit a review, photograph, comment, suggestion or other content to us, you confirm that you have the right to provide that content.
You must not submit content that is unlawful, defamatory, abusive, misleading, infringing or contains malicious software.
Where you voluntarily provide reviews or images for promotional purposes, we may use them in connection with our business unless otherwise agreed.
We reserve the right to remove content that breaches these Terms or applicable law.
SECTION 17 – PERSONAL INFORMATION
The collection and use of personal information through the Site is governed by our Privacy Policy.
Please review our Privacy Policy for information about how we collect, use and protect personal information.
SECTION 18 – PROHIBITED USES
You must not use the Site for unlawful or fraudulent purposes, to infringe intellectual property rights, to harass or abuse others, to transmit malware, to collect personal information unlawfully, to interfere with the security or operation of the Site, or to provide false or misleading information.
We may restrict access where we reasonably believe the Site is being misused.
SECTION 19 – LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
Nothing in these Terms affects your statutory consumer rights.
To the fullest extent permitted by law, we will not be liable for indirect or consequential losses that were not reasonably foreseeable when the contract was formed.
Where goods are purchased wholly or mainly for business purposes, we will not normally be responsible for loss of profits, loss of business, loss of contracts, loss of revenue, loss of working time or business interruption, except where liability cannot legally be excluded.
We will not normally be responsible for installation labour, vehicle downtime or third-party fitting costs unless these have been expressly approved by us in writing beforehand or unless applicable law requires otherwise.
Where a product supplied by us is faulty, damaged, incorrectly supplied or does not conform to the contract, we will provide the remedies required by applicable law.
SECTION 20 – PRODUCT LOADS AND SAFE USE
Customers are responsible for ensuring that racking, shelving, floors, drawers, storage systems and other products are installed and used safely.
Products must not be overloaded.
The vehicle's permitted payload and axle limits must not be exceeded.
Loads should be properly secured while the vehicle is moving.
Van shelving and storage products should be checked periodically to ensure that fixings remain secure and that no component has become damaged or loose.
We are not responsible for damage caused by misuse, overloading, incorrect installation or failure to secure loads appropriately, except where liability cannot legally be excluded.
SECTION 21 – INTELLECTUAL PROPERTY
All website content, including product designs, photographs, graphics, text, branding, logos, drawings and other materials, is owned by Dingo Ltd or used with permission unless otherwise stated.
You may not reproduce, distribute, commercially exploit or copy our content without prior written permission.
SECTION 22 – INDEMNITY
Where you use our Site or products for business purposes, you agree to be responsible for losses or claims arising directly from your unlawful use of the Site, deliberate misuse of our products or material breach of these Terms.
Nothing in this section limits any rights that cannot legally be limited.
SECTION 23 – SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed only to the extent necessary.
The remaining provisions will continue in effect.
SECTION 24 – TERMINATION
These Terms remain applicable while you use the Site or purchase products from us.
We may suspend or terminate access to the Site where a user seriously or repeatedly breaches these Terms.
Termination does not affect rights or obligations that arose before termination.
SECTION 25 – ENTIRE AGREEMENT
These Terms, together with our Returns & Refund Policy, Privacy Policy and any other terms expressly incorporated into your order, form the agreement between you and Dingo Ltd trading as CNC Work and Van Shelves in relation to your purchase and use of the Site.
Nothing in this section excludes liability for fraud or fraudulent misrepresentation.
SECTION 26 – GOVERNING LAW
These Terms are governed by the laws of England and Wales.
If you are a consumer, nothing in this section removes any mandatory legal protections available to you under applicable law.
SECTION 27 – CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our products, services, business practices or legal requirements.
The latest version will be published on this page.
Changes will not normally affect orders already placed unless required by law or agreed with the customer.
SECTION 28 – CONTACT INFORMATION
Questions regarding these Terms should be sent to:
Email: info@vanshelves.co.uk
CNC Work
Lamberhurst Farm
Faversham
ME13 9EP
United Kingdom
Last updated: 13 September 2026